Terms of Service

Overview

Welcome to Luméra. In these Terms of Service, “Luméra”, “we”, “us”, and “our” refer to Luméra, trading as Luméra.

Luméra operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify.

These Terms of Service, together with the policies referred to below, explain your rights and responsibilities when using our Services or purchasing from us.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Nothing in these Terms affects your statutory rights.

1. Access and Account Information

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order through our store.

You are responsible for ensuring that all information you provide to us, including your name, billing details, delivery address, email address, and payment information, is accurate and current.

If you create an account, you are responsible for keeping your account credentials secure and for activity carried out through your account.

2. Our Products

Luméra offers showerhead kits, replacement filters, and related products designed to complement your shower and beauty routine.

We aim to display our products, colours, imagery, descriptions, and pricing as accurately as possible. However, colours and product appearance may vary slightly depending on your device, screen settings, or lighting.

Product descriptions and availability may change from time to time. We may limit quantities or discontinue a product where reasonably necessary.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Orders

When you place an order, you are making an offer to buy the selected product(s).

We will confirm receipt of your order by email. Your order is accepted when we send you a dispatch confirmation, unless we tell you otherwise.

We may need to cancel or refuse an order in limited circumstances, including where:

• a product is unavailable;

• there is an obvious pricing or listing error;

• payment cannot be authorised;

• we reasonably suspect fraud or unauthorised activity; or

• we are unable to deliver to the address provided.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item(s).

Please review your order carefully before checkout. If you need to make a change or cancel an order, contact us as soon as possible at shop@trylumera.co.uk. We will do our best to help before dispatch.

4. Prices and Payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable.

Delivery charges, if any, will be shown clearly at checkout before you place your order.

We may change prices, promotions, and product availability before an order is placed. The price shown at checkout and in your order confirmation is the price that applies to your order.

You must provide accurate and current payment information. By placing an order, you confirm that you are authorised to use the selected payment method.

5. Delivery

We aim to dispatch and deliver orders within the timeframes shown at checkout or in your order confirmation. Delivery times are estimates unless we have specifically agreed a fixed delivery date with you.

We are responsible for your order until it is delivered to you or to a person you have nominated to receive it.

If your order is delayed, lost, damaged in transit, or arrives incomplete, please contact us at shop@trylumera.co.uk and we will work with you to resolve the issue.

6. Returns and Refunds

Our Return & Refund Policy explains how to request a return, cancellation, replacement, or refund.

If you buy online, you may have a legal right to cancel within 14 days of receiving your order. You may also have legal rights if an item is faulty, not as described, or not fit for purpose.

7. Intellectual Property

All content on our Services, including our brand name, logo, product images, text, graphics, designs, videos, and website content, is owned by or licensed to Luméra and is protected by applicable intellectual-property laws.

You may use our Services for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, republish, or exploit any content from our Services without our prior written permission.

8. Third-Party Services and Links

Our Services may include links to third-party websites, tools, or services. We do not control these third parties and are not responsible for their content, availability, policies, or practices.

Your use of third-party services is subject to the relevant third party’s terms and policies.

9. Shopify

Our store is powered by Shopify. Any purchase you make is made directly with Luméra, not Shopify.

Shopify may process personal data to provide and improve its services. For more information, please review our Privacy Policy and Shopify’s privacy information.

10. Reviews and Feedback

If you submit a review, comment, suggestion, or other feedback, you confirm that you have the right to submit it.

You grant Luméra a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that feedback for operating, improving, and promoting our Services.

We may remove content that is unlawful, misleading, abusive, defamatory, infringes another person’s rights, or is otherwise inappropriate.

11. Errors and Inaccuracies

Occasionally, product information, prices, promotions, availability, delivery times, or other content may contain errors or omissions.

We may correct these errors and update information where reasonably necessary. If an error affects an order you have placed, we will contact you and give you the option to continue with the corrected information or cancel for a full refund.

12. Acceptable Use

You must use our Services lawfully and responsibly.

You must not:

• use the Services for fraudulent or unlawful purposes;

• interfere with the security or operation of the website;

• introduce viruses, malware, or harmful code;

• attempt to gain unauthorised access to accounts, systems, or data;

• scrape, copy, or reproduce our Services for commercial use without permission; or

• submit false, misleading, abusive, or unlawful content.

13. Limitation of Liability

We are responsible for losses that are a foreseeable result of our breach of these Terms or our negligence.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your legal rights relating to faulty, misdescribed, or unsuitable products.

Subject to the above, we are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control, or losses connected with your business, trade, craft, or profession.

14. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page.

Changes will not affect orders already accepted by us. The Terms in force when you place an order will apply to that order.

15. Governing Law

These Terms are governed by the laws of England and Wales.

If you live in another part of the United Kingdom, you may also have the benefit of mandatory consumer-protection laws that apply where you live.

16. Contact Information

If you have questions about these Terms, please contact us:

Luméra
Email: shop@trylumera.co.uk
Legal business name: Luméra
Business address: 45 Cadogan Street, Sloane Square, SW3 2QJ