Shipping policy
At Luméra, we offer free standard shipping on all orders.
Order Processing
Please allow 1-3 business days for your order to be processed and dispatched after it is placed.
During busy periods, sales, and public holidays, processing may take up to 7 business days. We will contact you if there is a significant delay affecting your order.
An order is considered dispatched once it has been handed to our delivery partner.
Estimated Delivery Times
After dispatch, standard delivery is typically estimated to take:
4-7 business days
Delivery times are estimates, not guaranteed dates. Delays may occasionally occur because of courier disruption, severe weather, customs processing, or other circumstances outside our reasonable control.
Order Changes and Delivery Details
Please check that your delivery address and contact information are correct before placing your order.
If you spot an error, email us at shop@trylumera.co.uk as soon as possible. We will do our best to update the order before it is dispatched, but we cannot guarantee changes once an order has entered processing or has been sent.
If we identify an address issue, we may contact you to confirm the correct details. If we do not receive a response within a reasonable time, we may need to cancel and refund the order.
Delayed Deliveries
If your order is delayed, please contact us at shop@trylumera.co.uk.
We will investigate with the courier and keep you updated. If we are unable to deliver your order within the agreed timeframe, we will contact you to discuss the available options.
Lost, Missing, or Damaged Parcels
If your parcel is lost, missing, or arrives damaged, please contact us at shop@trylumera.co.uk with your order number and any relevant details or photos.
We will investigate the issue with the delivery partner and arrange an appropriate solution where needed.
We are responsible for your order until it is delivered to you or to a person you have nominated to receive it. If tracking confirms delivery to your address or to a safe place you selected, we may ask you to help us investigate any report of a missing parcel.
Shipping Policy Updates
We may update this Shipping Information from time to time. Any changes will apply to future orders only and will not affect orders that have already been accepted.
Contact Us
For any delivery questions, please contact:
shop@trylumera.co.uk