Return & Refund Policy

At Luméra, we want you to feel confident in your purchase. This policy explains how returns, refunds, cancellations, and damaged items are handled.

Nothing in this policy affects your statutory rights.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on Luméra showerhead kits.

If you are not satisfied with your purchase, you may request a return within 60 days of delivery. To begin a return, email us at shop@trylumera.co.uk with your order number or the name and email address used to place the order.

We will provide return instructions. Please return all included parts and accessories. Unless your item is faulty or incorrect, you are responsible for the cost of returning the item to us.

Once your return has been received and inspected, we will notify you of the outcome. For returns made under our 60-day guarantee, we refund the product purchase price. Original shipping charges are not refundable unless required by law or the item is faulty, damaged, or incorrect.

Your Right to Cancel an Online Order

If you purchase online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email shop@trylumera.co.uk within 14 days of delivery. You then have a further 14 days to return the item to us.

We will refund the purchase price and the cost of standard delivery within 14 days of receiving the returned item or evidence that it has been sent back. If you selected an upgraded delivery option, we will refund the equivalent standard delivery cost only.

We may make a deduction if the item has been handled beyond what is necessary to inspect it as you would in a shop.

Order Cancellations

If you need to cancel or change an order, please email shop@trylumera.co.uk as soon as possible.

We will do our best to accommodate your request before the order has been dispatched. Once an order has been dispatched, you may still use the return process described above.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please email shop@trylumera.co.uk as soon as possible and include clear photos of the issue and your order number.

Please report visible delivery damage within 72 hours where possible, as this helps us resolve the issue quickly. This does not affect your statutory rights.

If an item is confirmed to be faulty, damaged, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

We do not cover damage caused by misuse, accidental damage, unauthorised alterations, or normal wear and tear.

Shipping and Delivery

Delivery times are estimates and may be affected by courier delays, customs, weather, or other circumstances outside our control.

If you experience a delivery issue, please contact us at shop@trylumera.co.uk and we will work with you to investigate and resolve it.

Incorrect Shipping Addresses

Please check that your delivery address is correct before placing your order.

If you need to change an address, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

If an order is returned to us because an incorrect address was provided, we may ask you to pay the cost of resending it.

Contact Us

For any questions about returns, refunds, or your order, please contact:

shop@trylumera.co.uk